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Notice on CPU Vulnerabilities - Meltdown and Spectre

 

Ricoh is aware of the news regarding two security vulnerabilities, called "Spectre" and "Meltdown," which were publically disclosed on January 3rd, 2018. Both highlight the potential to extract information from a CPU cache by exploiting certain CPU hardware implementation mechanisms.

The security and integrity of our customers' data and devices remains of utmost importance to Ricoh. We are currently investigating to confirm whether any of our devices include and/or are affected by these vulnerabilities.

  • With this vulnerability there is the potential to extract information from a CPU cache by exploiting certain CPU implementation mechanisms. For this, malicious code would need to be executed on the device.
  • Our Ricoh MFP/LPs only allow installation of programs which have been digitally signed by Ricoh. This means it is not possible for a malicious program exploiting this vulnerability to be installed on the device.
  • We are not aware of any data or security breaches to any of our customers at this time.

Our technology and security experts continue to work closely with other hardware and operating system vendors to develop an industry-wide approach to resolve this issue promptly and constructively.

As more information becomes available we will provide updates to this web page.

 
 

Remotely monitor and manage your printer fleet in real time with @Remote, a web-based tool that also automates your toner orders and meter reads.
 
 
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WannaCry statement

WannaCry is ransomware that targets computers running Windows. After encrypting data on an infected system, it demands payment before you can regain access to your data. WannaCry has infected many computers around the world, and many organizations have started implementing countermeasures.

We are committed to keeping our products and services as secure as possible for our clients around the world. At this time, we are actively monitoring the situation and working to take appropriate measures.

 
 
 

Regional dealer office locations (dealer sales only)

 

Regional dealer office locations (dealer sales only)

 
East

5 Dedrick Place
West Caldwell, NJ 07006
Phone: 973-882-2000
Fax: 973-808-7523
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West
1123 Warner Avenue
Tustin, CA 92780
Phone: 714-689-6808
Fax: 714-689-6657
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South

4667 North Royal Atlanta Drive
Tucker, GA 30084
Phone: 770-495-4123
Fax: 770-495-4199
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Midwest
101 N. Wacker Dr. Ste 1100
Chicago, IL 60606
Phone: 312-416-1966
Fax: 312-987-1068
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Important Note: Please read Software License Agreement before proceeding with any downloads.