Doctor resting hands on keyboard

Enterprise Content Management for Healthcare

Integrate applications and automate workflows

Ricoh icon insert of Healthcare

Replace your cumbersome, costly paper workflows with a modern digitized system that helps you enhance patient care, support compliance and lower costs. Our Enterprise Content Management  (ECM) solution for Healthcare provides upfront analysis, consulting, software, MFPs (if needed), implementation, training and support.


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Increase operational efficiency and accuracy

Simplify your transition to digital health information management

Doctor and clinic employee discussing.

When you depend on manual processes, managing health information is daunting, time consuming and prone to errors. But with Enterprise Content Management, you'll receive a digital system that can streamline information handling throughout your organization.

Our healthcare experts conduct an upfront analysis before designing a solution whose core software may be DocuWare, Hyland or McKesson. You'll be able to support efficient care delivery, compliance, billing and communications by:

  • Easily managing information from creation through deletion in one integrated system.
  • Maintaining a convenient central repository that feeds your electronic medical records (EMR).
  • Automating workflows and work queues based on your business rules.

Overcome information-handling challenges

Reduce cost and complexity while building in efficiency

Think about all the data formats you generate in clinical, financial, human resources, shipping/receiving and other departments. Managing unstructured data like lab results, patient admissions information and monthly revenue reports isn't easy when it's all on paper.

Our ECM experts analyze your data flows, then apply LEAN and Six Sigma methodologies to identify opportunities to standardize your business processes, eliminate inefficiencies and reduce risk. As a result, you can:

  • Use a consistent approach to capture and codify unstructured data and send it to the central repository.
  • Integrate and share data quickly and accurately among departments and applications.
  • Automate document routing, which minimizes human intervention and can reduce errors.

Paperwork volume is doubling every 3.3 years in the average business.**

Close up of doctor using a tablet

Produce reports for compliance and other purposes

Avoid paper cuts ― tap keys instead of turning pages

Two doctors and a businessman looking at a printed document.

Reports of any kind take a long time to prepare when you have to sift through paper records. And when you have to track down charts first in order to prepare compliance reports — well, you might be working very late. With our Enterprise Content Management solution, reports take a fraction of the time. You can tap a few keys and pull up the relevant documents in seconds from the central information repository.

The built-in audit trails can help you show compliance with healthcare security and privacy regulations. And because patient information can be scanned and entered into the system immediately, you can worry less about chart flaws that might affect accuracy.

Transform medical records

Manage and share protected health information fast and accurately.

You can't help but feel a little out of control in paper-intensive environments, especially when as many as 150 users seek access to a standard medical record.*** Every human touch slows down information flow and creates an opportunity for error. And paper charts may not be up to date due to delays in adding paper documents.

Instead, use our HIM Workflow Manager. This Enterprise Content Management workflow, which is specifically for medical records departments, helps you automate processes such as:

  • Electronic data capture
  • Chart deficiency management (unsigned orders management/electronic physician signatures)
  • Inclusion of advance directives and other legal documents
  • Release of information
  • Exporting of records for medical coding
Photo of a doctor looking at documents.

See more on our solutions

  • Enterprise Output Management

    Centralize, streamline and control your printing with lowered IT costs and improved information security.

    View the solution

  • Process Automation

    Streamline the way you work                                                                                    

    View the solution

  • Fax Management

    Organize faxes more securely and share information quickly.                                   

    View the solution

*Source: https://www.healthit.gov/providers-professionals/improved-diagnostics-patient-outcomes. **Source: Facts about Paper, The Paperless Project, February 2013 ***Source: http://www.medleague.com/blog/2013/04/01/5-top-disadvantages-of-manual-records-emr-expert.